Terms & Conditions
Please read our rental terms and conditions carefully before booking your vehicle.
📋 General Terms
- Minimum age requirement: 21 years
- Valid driving license required (minimum 1 year old)
- Original government-issued photo ID mandatory
- Security deposit refundable after vehicle return
- Advance booking recommended, especially during peak season
- All bookings subject to vehicle availability
🆔 ID Requirements
- Valid driving license (original + photocopy)
- Aadhaar Card or Passport (original + photocopy)
- Voter ID card (acceptable alternative)
- PAN card (for security deposit process)
- Local address proof (if from outside Goa)
- Emergency contact details mandatory
💳 Payment Policy
- 50% advance payment required for booking confirmation
- Balance payment due at time of vehicle pickup
- Security deposit: ₹5,000 - ₹15,000 (varies by vehicle)
- Accepted payment methods: Cash, UPI, Bank Transfer
- Security deposit refunded within 7-10 working days
- Late payment charges applicable after due date
🚗 Vehicle Usage
- Self-drive rentals only (driver service available separately)
- No smoking or alcohol consumption in vehicles
- Pets allowed with prior permission only
- Maximum occupancy as per vehicle seating capacity
- Vehicle must be returned in same condition
- Commercial use strictly prohibited
⏰ Pickup & Return
- Vehicle pickup: 9:00 AM onwards
- Vehicle return: Before 8:00 PM
- Late return charges: ₹100 per hour
- Early return: No refund for unused days
- Pickup/drop service available at additional cost
- Airport pickup/drop charges applicable
⛽ Fuel Policy
- Vehicle provided with full fuel tank
- Must be returned with full fuel tank
- Fuel charges deducted from security deposit if not filled
- Fuel receipts to be maintained for verification
- Emergency fuel assistance available 24/7
- Fuel type specific to each vehicle
🛡️ Insurance & Liability
- Comprehensive insurance coverage included
- Personal accident insurance for driver included
- Theft protection with GPS tracking
- Customer liable for damages during rental period
- Police report mandatory for accidents
- Insurance claim processing assistance provided
🚫 Restrictions
- No driving under influence of alcohol/drugs
- No rash or negligent driving
- No modification of vehicle permitted
- No subletting or unauthorized use
- No racing or stunt driving
- Violation of traffic rules customer's responsibility
❌ Cancellation Policy
- Free cancellation up to 24 hours before pickup
- 25% cancellation charges for same-day cancellation
- 50% charges for no-show
- Advance payment refunded as per policy
- Weather-related cancellations considered case-by-case
- Refund processed within 7-10 working days
🔧 Maintenance & Breakdown
- 24/7 roadside assistance provided
- Immediate replacement for major breakdowns
- Customer not liable for mechanical failures
- Emergency contact numbers provided
- Towing assistance included in package
- Minor maintenance customer's responsibility
⚖️ Legal Terms
- All disputes subject to Goa jurisdiction
- Terms and conditions subject to change
- Company reserves right to refuse service
- Customer agrees to terms by booking vehicle
- Legal action for misuse of vehicle
- Mediation preferred for dispute resolution